Customer Relationship ManagementCRM (or Customer Relationship Management) encompasses processes and technology, focused on creating, maintaining, and deriving revenue from relationships with your customers. Customers see you as one organisation, and have an expectation that everyone they speak to should understand them, their questions, and their problems. CRM focuses first and foremost on managing and tracking the interactions with your customers, and disseminating the information to all those who need access to it.
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Javelin is CRM designed from the ground up for small and medium businesses that are ready to take the next step in managing relationships with their customers and business partners. To read more, click here. |
Who Uses CRMJavelinCRM is designed for small and medium size companies. To get the benefit from it, you will probably have between 5 and 20 people in the organisation. Alternatively if you use Javelin for one part of your organisation (for example Sales/Marketing) then you've probably got 5-10 people in the team. |
Customer Profiles
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